Skip to main content
  Toggle Point Symbols

You said - We did

Comments and Feedback

We are committed to listening to our parents and carers in order to develop the Local Offer in a way that helps them to find the information that they are looking for easily.

We have a number of parents from the Sunderland, Washington & Coalfields Parent Carer Council who meet with colleagues from various departments within the Local Authority as well as partner agencies to look at ways of trying to ensure that there are no gaps in the information as well as making sure the information is user friendly and relevant to families. 

We are also keen to ensure that children and young people are able to be involved with the work to develop Sunderland's Local Offer and to have therefore been working with City Equals, an advocate group of young people with learning disabilities or difficulties.  They have given us their frank and honest opinions about our website and how they would like to see it changed and are currently working on giving us some frequently asked questions that we will be able to publish on the site to sit alongside the 'adults' questions.  

If you are a parent, carer, young person or a professional who would like to get involved, please get in touch - we would love to hear from you.  

If you can't find what you are looking for, or if you have any comments about any aspect of the Local Offer or have any suggestions about how you think that the site can be improved, please contact us .   

Website Design

Our existing site was very dated and badly in need of improvement.  We spoke to the designers and came up with some initial designs.  These designs were then taken out for consultation with parents / carers at a number of events and venues across the city including, Parent Carers' Centre, parents coffee mornings, support groups and an family information event.

A PDF document showing the original pages of the site and the initial designs for the proposed site is attached below.  There is also a document attached which shows comments that were received about the initial designs however a summary of comments received is below:

Front Page
  • Too dark.  Needs lighter colours.  Symbol on LO needs to be changed.  Maybe to a tree
  • Remove the bullet points and make clear the difference between the two choices i.e. Local Offer and Families
  • Less dark colours.  Needs to be less ‘corporate’ because it restricts access and creativity


  • Better symbol on Local Offer Section
  • Photos - need to be a variety of age groups
  • Don't like the green colour  

Local Offer Page

  • Change image to something more appropriate
  • Use symbols on the category buttons  


  • New design looks good.
  • Just remember to keep it simple and user friendly, use easily identifiable images or words with quick links. Not everybody is computer literate.  


After completing the consultation and collating all of the comments, the suggestions were taken back to the design company.  Subsequent designs were created and after discussion with our Communications team the end result is now live and in use.

We hope that you agree that the new site has a much brighter and more pleasing look and hopefully you will agree that it is more user friendly.  Please feel free to give us your feedback regarding our new site as we are continually looking at ways of making it a much better experience for our families.  

Action taken following feedback

Following comments and feedback received about the Local Offer website, we have made some changes. Click on the question / comment below to reveal the detail of what action we have taken.


Young people stated that all of the FAQ's seemed to have been asked by adults

The young people were right, all of the current questions were asked by adults.

We requested the young people create their own set of Frequently Asked Questions.  These have now been received and once we have finished drafting the responses, we will post them on the site.

Comments from City Equals - Young person LDD advocate group.

Can the image on the Local Offer homepage be changed to something more appropriate?

We obtained images of Sunderland children and young people with disabilities that have now been used throughout the site.

Request from a group of parents.

Can you use symbols on the category buttons?

Symbols have now been incorporated onto the category lozenges on the local offer page, and replicated on the category landing pages as well. 

In addition to this, we have also now installed some software that displays symbols for words on the website page when the user hovers their mouse over a word. 

Request from parents.

I found it difficult to find out what resourced provision was available in Sunderland schools.

All resourced provision is detailed within each individual school record however work is now taking place to create a document that will detail this information separately.  This document will then also be included in the Sunderland Council's School's Directory.

Query received from a professional working with children and young people.  

Back to top